Discover the blueprint for exceptional customer success teams.

Harness the potential of a robust customer success team with our program, merging expertise with passion, and vision with precision. A roadmap to unparalleled customer success team excellence. 

  • Transform your customers into loyal advocates, fostering lasting client relationships.

  • Understand how to adeptly position your CS function to both leadership and clients.

  • Stand out in the market by crafting a CS function that drives customer loyalty and advocacy.
Building a CS Team Certified | Masters action shot
Building a CS Team Certified | Masters action shot

Discover the blueprint for exceptional customer success teams.

Harness the potential of a robust customer success team with our program, merging expertise with passion, and vision with precision. A roadmap to unparalleled customer success team excellence. 

Transform your customers into loyal advocates, fostering lasting client relationships.

Understand how to adeptly position your CS function to both leadership and clients.

Stand out in the market by crafting a CS function that drives customer loyalty and advocacy.
Building a CS Team Certified | Masters badge
Course overview.
Ever felt swamped trying to establish a customer success function? We get it – starting from scratch is no easy feat.

That’s where we come in. Our Building a Customer Success Team certification is your roadmap, your compass in the world of customer success.

Master each customer’s transition from sale to eventual success, tap into the power of tech, and sow the seeds of a thriving growth culture. 

Learn how to identify common challenges and pitfalls in CS and develop strategies to overcome them.

This journey isn’t merely about assembling a team. It’s about spearheading and paving the way in an aggressively competitive marketplace. 

Ready to get started? Let’s embark on this transformative adventure together, priming you for sustained success.
Building a CS Team Certified | Masters badge
Course overview.

Ever felt swamped trying to establish a customer success function? We get it – starting from scratch is no easy feat.

That’s where we come in. Our Building a Customer Success Team certification is your roadmap, your compass in the world of customer success.

Master each customer’s transition from sale to eventual success, tap into the power of tech, and sow the seeds of a thriving growth culture. 

Learn how to identify common challenges and pitfalls in CS and develop strategies to overcome them.

This journey isn’t merely about assembling a team. It’s about spearheading and paving the way in an aggressively competitive marketplace. 

Ready to get started? Let’s embark on this transformative adventure together, priming you for sustained success.

By the end of this course, you'll be able to:
  • Lead strategically
    Position your customer success function effectively, demonstrating its crucial role and value to leadership.

  • Establish culture
    Cultivate a growth mindset within your team, encouraging continuous learning and innovation.

  • Outpace rivals
    Gain a competitive edge with strategies that not only retain but also advocate for your brand in the market.
Research, comparison, workshop, quote, sign-off
Research, comparison, workshop, quote, sign-off


By the end of this course, you'll be able to:

  • Lead strategically
    Position your customer success function effectively, demonstrating its crucial role and value to leadership.

  • Establish culture
    Cultivate a growth mindset within your team, encouraging continuous learning and innovation.

  • Outpace rivals
    Gain a competitive edge with strategies that not only retain but also advocate for your brand in the market.

"The course is very engaging, relevant, and interesting. It's great for starting teams and covering relevant knowledge that is needed to build a stable CS Team. I wish I had this course as a guidance when I started in CS."


Saskia Clappers, Customer Success Enablement Specialist atContentoo
David Collard
Meet your instructor.

This course is led by David Collard, Manager of Customer Success at LinkedIn, a seasoned customer success executive with nearly a decade of experience working in both APAC and EMEA for mainly American-based companies. 

He’s passionate about helping companies realize value in what they buy and loves nothing more than turning a client from a skeptic to an advocate. David has successfully built and scaled customer success teams for numerous high-growth technology companies, helping them achieve industry-leading customer satisfaction and retention rates. 

With a passion for teaching and sharing knowledge, David has helped design this course to give you the tools, tactics, and insights you need to build and scale your own customer success operations successfully.
David Collard
Meet your instructor.

This course is led by David Collard, Manager of Customer Success at LinkedIn, a seasoned customer success executive with nearly a decade of experience working in both APAC and EMEA for mainly American-based companies. 

He’s passionate about helping companies realize value in what they buy and loves nothing more than turning a client from a skeptic to an advocate. David has successfully built and scaled customer success teams for numerous high-growth technology companies, helping them achieve industry-leading customer satisfaction and retention rates. 

With a passion for teaching and sharing knowledge, David has helped design this course to give you the tools, tactics, and insights you need to build and scale your own customer success operations successfully.

Learn from industry experts like:

Jillian Bierman
Jillian Bierman
Director, Customer Success at LogicMonitor
Alan FeCamp
Alan FeCamp
Director of Customer Success at ZEREN
Taylor Hodges
Taylor Hodges
Executive Director, Corrigo Customer Success at JLL

"This well-designed course equips individuals with leading practice strategies, tools and tactics that help create customer-centric cultures and drive success across the entire customer lifecycle. The course is a great investment in professional growth and it is well-positioned to equip CS leaders to drive sustainable results for any customer-focused organization."


Katerina Hanna, VP Customer Success APJ | Singapore at Ceridian

What's included?

Content
Engaging modules packed with actionable insights, walking you through every step of building a rock-solid customer success team.

Templates
Tried-and-true frameworks ready for deployment, empowering you to craft an effective customer success strategy without reinventing the wheel.

Coursework
Hands-on assignments and activities designed to cement your understanding and provide real-world application opportunities.

Insights
Deep dives into current market trends, best practices, and expert advice to give you the edge in today’s competitive business landscape.

Exam questions
Challenging assessments at the end of each module, ensuring your mastery over the concepts and preparing you for practical implementation.

  • Access
    Lifetime entry to the course material, allowing you to revisit, refresh, and reinforce your learning anytime, anywhere.
  • Resources
    A treasure trove of supplementary material, from reading lists to case studies, fortifying your learning journey.
  • Certification
    Earn a recognized credential upon completion, showcasing your expertise and dedication in the field of customer success.
What's included?
Content
Engaging modules packed with actionable insights, walking you through every step of building a rock-solid customer success team.
Templates
Tried-and-true frameworks ready for deployment, empowering you to craft an effective customer success strategy without reinventing the wheel.
Coursework
Hands-on assignments and activities designed to cement your understanding and provide real-world application opportunities.
Insights
Deep dives into current market trends, best practices, and expert advice to give you the edge in today’s competitive business landscape.
Exam questions
Challenging assessments at the end of each module, ensuring your mastery over the concepts and preparing you for practical implementation.

  • Access
    Lifetime entry to the course material, allowing you to revisit, refresh, and reinforce your learning anytime, anywhere.
  • Resources
    A treasure trove of supplementary material, from reading lists to case studies, fortifying your learning journey.
  • Certification
    Earn a recognized credential upon completion, showcasing your expertise and dedication in the field of customer success.
What you can expect from Building a Customer Success Team Certified

Write your awesome label here.
Looking to learn as a team?

If you're looking to get a team of three or more certified, then speak to Matt about team rates on m.booth@teamalliance.com.

P.s. If you need help convincing your boss, we've done the hard part for you.

Looking to learn as a team?

If you're looking to get a team of three or more certified, then speak to Matt about team rates on m.booth@teamalliance.com.

P.s. If you need help convincing your boss, we've done the hard part for you.

Course curriculum.

Unlock an additional 9+ courses 🔒


For just $700 more, you'll access our entire suite of courses, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.


Unlock an additional 9+ courses 🔒


For just $700 more, you'll access our entire suite of courses, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.


FAQs.

What is the Building a Customer Success Team Certified Masters course?

This course is an immersive program designed for professionals aiming to create, optimize, and lead award-winning customer success teams. Rooted in real-world insights, the course offers modules that cover the ins and outs of building an efficient customer success function. 

Whether you're establishing a new CS function or refining an existing one, this course provides the tools, strategies, and best practices to ensure you excel. Plus, with certification, you not only gain knowledge but also a recognized badge of expertise in the field.

Who’s this building a customer success team course for?

If you've ever wondered, "Why do we approach it this way?", this course is for you. Ideal for those new to customer success or in the process of setting up a CS function, it offers a robust foundation. Dive deep into best practices for establishing a top-tier customer success operation, effectively positioning CS to leadership, and positively guiding its growth and impact.

How does the course work?

The course is completely on-demand, so you can take it at your own pace. You’ll work through the modules chronologically, participate in activities, and complete mandatory exam questions at the end of each module to consolidate your knowledge. If you pass all the exams, you’ll officially be Building a Customer Success Team Certified!

How long will the course take to complete?

You can take however long you need to work through the materials, it’s completely flexible. The course consists of 6+ hours of on-demand content, including activities, templates, and exam questions.

What happens if I don’t pass the exams?

If you don’t pass the exams the first time around, you’ll be given the option to retake them. If you don’t manage to pass on your second attempt, unfortunately, you won’t receive the certificate. But don’t worry, the journey isn’t over. You’ll have unlimited access to all the course materials for life, perfect for brushing up your knowledge on complex areas and lifelong learning.

How long will I have access to the course content?

You’ll get lifetime access! Explore strategies for building a customer success team anytime, anywhere, at your own pace. 

How much does the Building a Customer Success Team Certified Masters course cost?

$500. With this investment, you’ll have access to 6+ hours of OnDemand course content, templates and frameworks to put your theory into action, and exam questions to consolidate your learning.