Increase engagement with customer advocacy strategic frameworks.
Increase engagement with customer advocacy strategic frameworks.
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Build frameworksDesign a solid, strategic framework to effectively guide your customer advocacy program.
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Enhance engagementUtilize top strategies to increase customer engagement and turn them into brand advocates.
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Drive impactDeliver significant results within the first 90 to 120 days of your advocacy program using a new roadmap.
Kevin Lau is the Vice President of Customer Engagement at Freshworks, where his focus is on developing customer obsessed initiatives to support their entire journey with Freshworks from product adoption, retention, advocacy and ultimately creating customers for life.
When we filmed the course Kevin was the Global Head of Customer Advocacy at Adobe where he was responsible for all aspects of driving customer engagement and advocacy across Adobe Experience Cloud.
He has received numerous awards and industry accolades including being featured in the TOP25 Customer Marketing & Advocacy Influencers (CMA), Advocate Marketer of the Year, Advocate Marketing Program of the Year, and Best in Class Customer Advocacy Programs to name a few.
Previously, Kevin worked for organizations including NetBase Quid, AOL, Google, and YouTube.
Content
Engaging, in-depth content designed to impart a deep understanding of customer advocacy strategies. Learn at your own pace and on your own terms.
Case studiesReal-life case studies for contextual understanding. Learn from practical examples and gain insights into effective customer advocacy practices.
Coursework
Practical assignments to apply what you've learned. Experience firsthand the effectiveness of cross-functional alignment strategies in real-world scenarios.
Insights
Exclusive insights from customer advocacy expert, Kevin Lau. Benefit from his extensive experience in leading global customer engagement programs.
Templates
Proven templates and frameworks at your fingertips. Streamline your process and expedite your advocacy program development with tools that work.
24/7 AccessUnlimited, lifetime access to course content. Revisit, revise, or refresh your knowledge anytime you need – we're always here for you.
If you're looking to get a team of three or more certified, then speak to Kyle about team rates on kyle@customersuccesscollective.com.
P.s. If you need help convincing your boss, we've done the hard part for you.
If you're looking to get a team of three or more certified, then speak to Kyle about team rates on kyle@customersuccesscollective.com.
P.s. If you need help convincing your boss, we've done the hard part for you.
What is the Customer Advocacy Framework Advanced Micro course?
This course is a comprehensive online training program specifically designed to equip you with the tools and techniques to build a successful customer advocacy program.
You will receive access to a robust strategic framework, various best practices in cross-functional alignment, and 5 templates and frameworks to guide your efforts. You can complete the course in just an hour, at your own pace. Plus, you gain lifetime access to the content, allowing you to revisit and reinforce your learning anytime. Upon completion, you receive a certification in the Customer Advocacy Strategic Framework.
Who’s this customer advocacy framework course for?
This course is for anyone who’s ready to master the art of customer marketing and advocacy. It’ll equip you with the confidence and know-how you need to implement a killer customer advocacy strategy to drive impact and support customer retention. It’s also perfect for those busy-bees who don’t have hours and hours to dedicate to longer courses.
How does a micro course work?
We know you’re busy. So, like our other courses, this course is entirely self-paced and fully online. It’s just shorter, making it a much smaller time commitment.
After you enroll, you can work through the chapters in order and participate in the activities provided. But don't worry, there aren’t any tricky exams at the end.
After you enroll, you can work through the chapters in order and participate in the activities provided. But don't worry, there aren’t any tricky exams at the end.
How long will the course take to complete?
You can take however long you need to work through the materials, it’s completely flexible. The course consists of one hour of on-demand content, including activities and optional coursework.
How long will I have access to the course content?
You’ll get lifetime access! Explore customer advocacy strategic frameworks anytime, anywhere, at your own pace.
How much does the Customer Advocacy Framework Advanced Micro course cost?
$149.99. With this investment, you’ll have access to the OnDemand course content, templates to put your theory into action, and coursework to consolidate your learning.
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