Join the waitlist to get $100 off.

Stop letting your clients slip through the cracks.

Learn how to anticipate at-risk customers before it’s too late, and reduce your churn rate by taking this program created by experts. Unearth the skills you need to dramatically influence your customers’ lifetime value.

  • Gain hands-on experience with real-world customer churn strategies and frameworks.

  • Lead successful customer churn initiatives with the skills to align your efforts with business goals and measurable outcomes.

  • Stand out in your company guarded with expertise that makes you an invaluable asset to any customer-focused organization.
Customer Churn Certified | Masters

Stop letting your clients slip through the cracks.

Learn how to anticipate at-risk customers before it’s too late, and reduce your churn rate by taking this program created by experts. Unearth the skills you need to dramatically influence your customers’ lifetime value.
Gain hands-on experience with real-world customer churn strategies and frameworks.

Lead successful customer churn initiatives with the skills to align your efforts with business goals and measurable outcomes.

Stand out in your company guarded with expertise that makes you an invaluable asset to any customer-focused organization.
Customer Churn Certified | Masters
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Customer Churn Certified | Masters badge
Course overview.
Customer churn doesn’t have to be the boogeyman of SaaS. Let’s demystify it and get to the root of churn management. 

Gaining new customers is awesome, losing them at renewals or via an unsubscribe button? Not so much. 

There are a plethora of reasons why your customers decide to part ways with you – and even more tell-tale signs in the build up to this decision. You can get ahead of the curve with predictive analytics to protect your customers’ experience and your business’s revenue.
Customer Churn Certified | Masters badge
Course overview.

Customer churn doesn’t have to be the boogeyman of SaaS. Let’s demystify it and get to the root of churn management. 

Gaining new customers is awesome, losing them at renewals or via an unsubscribe button? Not so much. 

There are a plethora of reasons why your customers decide to part ways with you – and even more tell-tale signs in the build up to this decision. You can get ahead of the curve with predictive analytics to protect your customers’ experience and your business’s revenue.
By the end of this certification, you'll be able to..
  • Strip churn back to basics
    Understand the importance of early churn detection and its impact on business outcomes.

  • Develop churn prevention plans
    Build and implement retention plans and reward programs which demonstrate value and address customer needs and keep customers engaged.

  • Leverage data to forecast churn
    Use predictive modeling to forecast potential churn and proactively address client issues face on.
Customer Success Collective Framework
Customer Success Collective Framework


By the end of this certification, you'll be able to..


Strip churn back to basics

Understand the importance of early churn detection and its impact on business outcomes. 

Develop churn prevention plans
Build and implement retention plans and reward programs which demonstrate value and address customer needs and keep customers engaged.

Leverage data to forecast churn
Use predictive modeling to forecast potential churn and proactively address client issues face on.

"CSC is a thriving online community that enables CS professionals around the globe to connect, network, and learn from who’s who in the CS Industry about the latest CS trends and key insights."


Vish Walia, Customer Success Strategist at Microsoft

Ashish Mehta
Meet your instructor.

Ashish is a future-of-work-driven professional with 15+ years of experience in client management, retention and growth across academia, private, not-for-profit and government sectors. As a lifelong learner, curious about the emerging trends in learning and workforce development, he has worked in the education, skills, content and people management space with start-up, scale-up and mature organizations and held various roles spanning across strategy, client engagement, project management and learning design. 

Living across several continents has helped Ashish develop the skills required to work seamlessly with cross-cultural teams and clients. 
Ashish Mehta
Meet your instructor.

Ashish is a future-of-work-driven professional with 15+ years of experience in client management, retention and growth across academia, private, not-for-profit and government sectors. As a lifelong learner, curious about the emerging trends in learning and workforce development, he has worked in the education, skills, content and people management space with start-up, scale-up and mature organizations and held various roles spanning across strategy, client engagement, project management and learning design. 

Living across several continents has helped Ashish develop the skills required to work seamlessly with cross-cultural teams and clients. 

Learn from industry experts like:

David Collard
David Collard
Manager of Customer Success at LinkedIn

Carine Gursky
Carine Gursky
Head of Global Customer Success Management at Stripe

Ayman Husain
Ayman Husain 
Customer Engineering Leader at Google
Dominic Constandi
Chief Customer Officer at Sovos
Claudia Nicholls
Claudia Nicholls-Magielsen
Chief Customer Officer at Simplyhealth
Dominique Duquennoy
Dominique Duquennoy
Head of Customer Success EMEA, SS&C Blue Prism

"CSC has provided an excellent opportunity for me to continue to build my network through events, blog posts, speaking opportunities and so much more. I love their commitment to building community and I'm excited about their future as their community and CS as an industry continues to grow."


Bryant McCombs, Senior Manager of Customer Success at MongoDB

What's included?

Official Customer Churn: Masters certification, to show off to your peers, once you pass all the exams in this course.

Content
Gain access to a robust curriculum covering the breadth of customer churn management. You’ll learn the secrets to analyzing the causes of churn, preventative methods, and how to enhance your customer experiences with data.

Exams
Marked exams at the end of every module to test your knowledge and get you Customer Churn Certified.


Footage
Hours of bonus footage and fireside chats, crammed with expert insights from organizations like LinkedIn, Microsoft and Google.

Templates
Practical templates and frameworks ready for use straight away. Take them with you and utilize them in your role with ease

Tasks
A variety of coursework tasks to consolidate your learning and practice your new churn knowledge.

Access
Lifetime access to all the content, fireside chats, templates, and more. Return to course content whenever you need to – we’ll be here.

What's included?

Official Customer Churn: Masters certification, to show off to your peers, once you pass all the exams in this course.
Content
Gain access to a robust curriculum covering the breadth of customer churn management. You’ll learn the secrets to analyzing the causes of churn, preventative methods, and how to enhance your customer experiences with data.
Exams
Marked exams at the end of every module to test your knowledge and get you Customer Churn Certified.


Footage
Hours of bonus footage and fireside chats, crammed with expert insights from organizations like LinkedIn, Microsoft and Google.
Templates
Practical templates and frameworks ready for use straight away. Take them with you and utilize them in your role with ease

Tasks
A variety of coursework tasks to consolidate your learning and practice your new churn knowledge.
Access
Lifetime access to all the content, fireside chats, templates, and more. Return to course content whenever you need to – we’ll be here.

Unlock an additional 9+ certifications 🔒


For just $700 more, you'll access our entire suite of certifications, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.


Unlock an additional 9+ certifications 🔒


For just $700 more, you'll access our entire suite of certifications, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.


Course curriculum.

Your curriculum is still being built, watch this space. 👀

Looking to learn as a team?


If you're looking to get a team of three or more certified, then speak to Kyle about team rates on kyle@customersuccesscollective.com.

P.s. If you need help convincing the boss, we've done the hard part for you.

Looking to learn as a team?


If you're looking to get a team of three or more certified, then speak to Kyle about team rates on kyle@customersuccesscollective.com.

P.s. If you need help convincing the boss, we've done the hard part for you.

FAQs.

What is the Customer Churn Certified: Masters certification?

The Customer Churn certification is designed to teach you about customer churn, including its causes, detection methods, and mitigation strategies. It covers topics such as identifying different types of churn (voluntary and involuntary), analyzing churn metrics, and using predictive analytics to detect early churn risks. It also explores practical techniques to reduce churn, like improving customer service, tailoring customer experiences, and implementing effective onboarding strategies. It includes hands-on exercises like role-playing and scenario analysis to simulate real-world business situations, and culminates in case studies showcasing successful churn reduction approaches.

Who’s this Customer Churn Certified: Masters certification for?

This certification is intended for CSMs, business leaders, and those involved in customer experience management. It’s especially useful for individuals looking to proactively manage customer churn and drive customer success by improving retention strategies, analyzing customer behavior, and implementing data-driven churn prevention techniques. The course is designed for anyone looking to enhance their skills in customer satisfaction, retention, and success, making it ideal for those in customer-centric roles within SaaS, B2C, or other service-driven industries.

How does Customer Churn Certified: Masters work?

Flexibility is at the core of this certification. If you’ve got a busy couple of weeks coming up, don’t sweat it. You can take this course at your own pace with its fully online resources. 

After you enroll, you’ll work through the modules chronologically, participate in activities, and complete mandatory exam questions at the end of each module to consolidate your knowledge. If you pass all the exams, you’ll officially be Customer Churn Certified!

What happens if I don’t pass the exams?

If you don’t pass the exams the first time around, you’ll be given the option to retake them. If you don’t manage to pass on your second attempt, unfortunately, you won’t receive the certificate.

But don’t worry, the journey isn’t over. You’ll have unlimited access to all the course materials for life, perfect for brushing up your knowledge on complex areas and lifelong learning.

How long will I have access to the content?

You’ll get lifetime access! Dive into the depths of customer churn anytime, anywhere, at your own pace. 

How much does the Customer Churn certification cost?

$500. But if you sign up to our waitlist, you'll get bonus material and $100 off at launch!
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