Accelerate your career in customer success.

Crafted with some of the brightest and most experienced minds in the industry, our customer success course has been designed to equip you with the skills and knowledge needed to set you and your customers up for success.              
  • Be able to showcase your strategic value to your boss and company. 

  • Give your customers the experience they deserve to excel OKRs

  • Be armed with strategies you can apply the very same day. 
Customer Success Certified: Core action shot
Customer Success Certified: Core action shot

Accelerate your career in customer success.

Crafted with some of the brightest and most experienced minds in the industry, our customer success course has been designed to equip you with the skills and knowledge needed to set you and your customers up for success.

  • Be able to showcase your strategic value to your boss and company. 

  • Give your customers the experience they deserve to excel OKRs

  • Be armed with strategies you can apply the very same day. 
Course overview.
Whether it’s customer onboarding, churn management, uncovering the key metrics, or account expansion, our specialist customer success course is your golden ticket to professional development.

And customer success theory is just the tip of the iceberg. 

Customer success is all about ensuring your customers are engaged and successful and requires a healthy amount of both confidence and determination. 

Customer Success Core: Certified is here to back you up.

This certification is carefully built to supply you with the skills and confidence required to set you and your customers up for a lifetime of success. 

When you complete the course, you’ll be able to execute a laser-focused customer success strategy your boss simply can’t ignore.
Customer Success Certified: Core badge


Course overview.



Whether it’s customer onboarding, churn management, uncovering the key metrics, or account expansion, our specialist customer success course is your golden ticket to professional development.


And customer success theory is just the tip of the iceberg. 

Customer success is all about ensuring your customers are engaged and successful and requires a healthy amount of both confidence and determination. 

Customer Success Core: Certified is here to back you up.

This certification is carefully built to supply you with the skills and confidence required to set you and your customers up for a lifetime of success. 

When you complete the course, you’ll be able to execute a laser-focused customer success strategy your boss simply can’t ignore.

By the end of this course you'll be able to:
  • Understand metrics 
    From NPS, CSAT, and churn, to onboarding metrics, you'll know what you need to be tracking, and how and be able to be metric-driven decisions. 

  • Advocate for customers
    Understand how to get customer feedback and get to the core of their challenges for lifelong advocates. 

  • Build a CS strategy 
    Covering all the fundamental parts of the customer journey and understanding how to build a team from the ground up.
Customer Success Certified: Core image

By the end of this course you'll be able to:


Understand metrics 
From NPS, CSAT, and churn, to onboarding metrics, you'll know what you need to be tracking, and how and be able to be metric-driven decisions. 

Advocate for customers
Understand how to get customer feedback and get to the core of their challenges for lifelong advocates. 

Build a CS strategy 
Covering all the fundamental parts of the customer journey and understanding how to build a team from the ground up.

"An excellent course covering the core concepts of Customer Success, and no doubt will be valuable to both those new to the career and more experienced people looking to reinforce and expand their knowledge. I found it particularly useful as I have recently moved into a new (and first) 'Head of CS' role, with the Metrics section and Resource Library already proving to be invaluable."


Tony Hauxwell, Head of Customer Success at Orpheus Cyber

Learn from industry experts like:

Renee Rooney

Head of Customer Success at LiteracyPlanet

Josh Horsman

Head of Customer Success (UK) at Askable

David Collard

Manager of Customer Success at LinkedIn


Shari Srebnick

Principle Analyst at Forrester

Jeffrey Leong

Strategy Lead, Customer Success at RingCentral

Matt O'Boyle

Senior Customer Success Manager at Intercom

Trusted by some of the world's biggest brands.

Contributors

"Customer Success Certified: Core is a really well-rounded and in-depth course for anyone who is ready to take the plunge into CS. I also believe it's a great course for anyone who has already been in CS for a while but needs a refresher on some of the core concepts of CS. I highly recommend this course. Great work CSC!"


Renee Rooney, Head of Customer Success, LiteracyPlanet

What's included?

Content
Industry-leading, community-led curriculum that covers the core pillars of customer success from every angle - with nothing but expert intel throughout.

Templates
Tap into a bank of ready-to-use templates and frameworks to streamline your processes and work with peace of mind.

Interviews
Cutting-edge insights from world-leading customer success experts from LinkedIn, RingCentral, and Intercom. Dive in and see how they've achieved success - so you can tap into their learnings and expedite your success.

Coursework
Create your own bank of tangible takeaways, bring them back to your boss, implement them right away, demonstrate instant ROI, and grow your career.

Exams
Quiz yourself throughout to consolidate your learning and challenge your way of thinking. Our exams are to ensure what you learn in the course is taken out into the real world.

Bonus
Access fireside chats, and extra footage from industry experts. Apply these practical tools and resources to implement cutting-edge enablement strategies.

What's included?

Content
Industry-leading, community-led curriculum that covers the core pillars of customer success from every angle - with nothing but expert intel throughout.
Templates
Tap into a bank of ready-to-use templates and frameworks to streamline your processes and work with peace of mind.
Interviews
Cutting-edge insights from world-leading customer success experts from LinkedIn, RingCentral, and Intercom. Dive in and see how they've achieved success - so you can tap into their learnings and expedite your success.
Coursework
Create your own bank of tangible takeaways, bring them back to your boss, implement them right away, demonstrate instant ROI, and grow your career.
Exams
Quiz yourself throughout to consolidate your learning and challenge your way of thinking. Our exams are to ensure what you learn in the course is taken out into the real world.
Bonus
Access fireside chats, and extra footage from industry experts. Apply these practical tools and resources to implement cutting-edge enablement strategies.

What to expect from Customer Success Certified
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Accredited and recognized by:
Looking to learn as a team?

If you're looking to get a team of three or more certified, then speak to Matt about team rates on m.booth@teamalliance.com.

P.s. If you need help convincing your boss, we've done the hard part for you.

Looking to learn as a team?

If you're looking to get a team of three or more certified, then speak to Matt about team rates on m.booth@teamalliance.com.

P.s. If you need help convincing your boss, we've done the hard part for you.

Course curriculum.

Unlock an additional 9+ courses 🔒


For just $700 more, you'll access our entire suite of courses, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.


Unlock an additional 9+ courses 🔒


For just $700 more, you'll access our entire suite of courses, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.


FAQs.

Who’s this course for?

This course is an absolute must for anyone wanting to get to grips with customer success, helping you build the confidence to apply the fundamentals of customer success in your business strategy.

How does the course work?

The course is 100% online and entirely self-paced. Once you enroll, you’ll work through the modules in chronological order and be invited to take part in activities. At the end of each module, you’ll be presented with mandatory exam questions, and if you pass all these, you’ll become Customer Success Certified!

How long will the course take to complete?

 In total, the course content, activities, and exams will take nearly 10 hours to complete.

What happens if I don’t pass the exams?

Don’t worry, if you happen to fail on your first attempt, you'll have the opportunity to retake the exam. However, if you fail on your second attempt, it sadly means you won’t get the certificate. That being said, you won’t finish this course having wasted your time; you’ll take away tons of invaluable information, and you’ll be given access to the course materials for life. So, if you stumbled on anything in particular in the exam, you can brush up on those bits to your heart’s content!

How long will I have access to the course content?

For life! One one-off payment gives you unlimited access to all the course’s content.