Discover what makes your customers tick.

Revolutionize your approach to customer success. Learn to leverage key metrics, drive engagement, and create strategies that deliver tangible results.                  
  • Gain hands-on expertise in implementing vital customer success metrics in your day-to-day work.

  • Master techniques to reduce customer churn and drive engagement, promoting business growth.

  • Get lifetime access to rich course content, invaluable templates, and an extensive resource library.
CS Metrics Certified | Masters infographic
CS Metrics Certified | Masters infographic

Discover what makes your customers tick.

Revolutionize your approach to customer success. Learn to leverage key metrics, drive engagement, and create strategies that deliver tangible results.                  
Gain hands-on expertise in implementing vital customer success metrics in your day-to-day work.

Master techniques to reduce customer churn and drive engagement, promoting business growth.

Get lifetime access to rich course content, invaluable templates, and an extensive resource library.
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CS Metrics Certified | Masters badge
Course overview.
Get ready to delve into the world of data and metrics…

Ever felt like you're drowning in a sea of customer data? Our Customer Success Metrics Certified certification is your lifeline! It's designed to empower you to transform that tsunami of numbers into powerful, actionable insights.

Gear up to decode the mysteries of customer behavior, harness the raw power of vital data, and put into play effective metrics that change the game of your daily work. 

And the cherry on top? You'll become a master in demonstrating the unmatched value of customer success to your team.

You'll become a data detective, uncovering clues to understand what makes your customers tick, what keeps them engaged, and what transforms them into loyal advocates.
CS Metrics Certified | Masters badge
Course overview.

Get ready to delve into the world of data and metrics…

Ever felt like you're drowning in a sea of customer data? Our Customer Success Metrics Certified certification is your lifeline! It's designed to empower you to transform that tsunami of numbers into powerful, actionable insights.

Gear up to decode the mysteries of customer behavior, harness the raw power of vital data, and put into play effective metrics that change the game of your daily work. 

And the cherry on top? You'll become a master in demonstrating the unmatched value of customer success to your team.

You'll become a data detective, uncovering clues to understand what makes your customers tick, what keeps them engaged, and what transforms them into loyal advocates.
By the end of this course, you'll be able to:
  • Analyze data
    Understand and interpret customer data to gain valuable insights into customer behavior.

  • Retain customers
    Use metrics-driven strategies to reduce churn and increase customer retention.

  • Drive engagement
    Leverage customer success metrics to foster deeper customer engagement and loyalty.
CS Metrics Certified | Masters action shot
CS Metrics Certified | Masters action shot
By the end of this course you'll be able to:

Analyze data
Understand and interpret customer data to gain valuable insights into customer behavior.

Retain customers
Use metrics-driven strategies to reduce churn and increase customer retention.

Drive engagement
Leverage customer success metrics to foster deeper customer engagement and loyalty.


 "The CS Metrics course is an absolute must for any CS leader to consider for their team. I feel it would be particularly beneficial for anyone that is new to Customer Success to get a true understanding of CS metrics and why they're so important for this function .This course is thorough in explaining the core metrics and their applications. What is most important is the mention of not overdoing it with metrics, as we can easily be distracted by too many."


Renee Rooney, Head of Customer Success at LiteracyPlanet

What's included?

Content
Comprehensive modules filled with digestible insights and valuable strategies on customer success metrics. A rich resource you can revisit for a refresher or deep dive into specific topics.

Templates
Six tried, tested, and vetted templates, primed and ready for instant application to help you hit the ground running with your metrics.

Footage
Over 3 hours of compelling and enriching footage designed to immerse you in the world of customer success metrics and strategies.

Insights
Expert insights from the brightest minds in customer success, giving you the edge in your approach to customer engagement and retention.

Coursework
Practical tasks designed to reinforce learning and build competence in understanding and implementing customer success metrics.

24/7 access
Unlimited lifetime access to the course materials, so you can revisit and refresh your knowledge anytime, anywhere.

  • Exam questions
    Rigorous assessments to test your understanding, ensuring you're ready to apply customer success metrics in real-world scenarios.
  • Certification
    A prestigious certification upon course completion, enhancing your professional credibility in the realm of customer success.

What to expect from CS Metrics Certified

Write your awesome label here.

Looking to learn as team?


If you're looking to get a team of three or more CS professionals certified, then speak to Kyle about team rates at kyle@customersuccesscollective.com.


P.S. If you need help convincing the boss, we've done the hard part for you.

Looking to learn as team?


If you're looking to get a team of three or more CS professionals certified, then speak to Kyle about team rates at kyle@customersuccesscollective.com.


P.S. If you need help convincing the boss, we've done the hard part for you.

What's included?

Content
Comprehensive modules filled with digestible insights and valuable strategies on customer success metrics. A rich resource you can revisit for a refresher or deep dive into specific topics.
Templates
Six tried, tested, and vetted templates, primed and ready for instant application to help you hit the ground running with your metrics.
Footage
Over 3 hours of compelling and enriching footage designed to immerse you in the world of customer success metrics and strategies.
Insights
Expert insights from the brightest minds in customer success, giving you the edge in your approach to customer engagement and retention.
Coursework
Practical tasks designed to reinforce learning and build competence in understanding and implementing customer success metrics.

24/7 access
Unlimited lifetime access to the course materials, so you can revisit and refresh your knowledge anytime, anywhere.
  • Exam questions
    Rigorous assessments to test your understanding, ensuring you're ready to apply customer success metrics in real-world scenarios.
  • Certification
    A prestigious certification upon course completion, enhancing your professional credibility in the realm of customer success.
Course curriculum.

Unlock an additional 9+ courses 🔓


Access our entire suite of courses, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.

Unlock an additional 9+ courses 🔓


Access our entire suite of courses, a free in-person summit ticket, 100+ hours of strategy content, templates & frameworks, mentorship opportunities, and more when you become a Pro+ Member.

FAQs.

What is the Customer Success Metrics Certified Masters course?

The Customer Success Metrics Certified Masters course is a comprehensive online course designed to equip you with a deep understanding of customer success metrics. This self-paced course is packed with insights from top minds in the field, practical tasks, exam questions, and tested templates. 

It provides the tools you need to analyze customer behavior, implement effective metrics in your work, and demonstrate the value of customer success to your organization. On completion, you'll receive an official certification, enhancing your credentials in the customer success arena.

Who’s this customer success metrics course for?

This course is designed for Customer Success leaders and professionals looking to excel in the field of customer success metrics. 

How does the course work?

The course is completely on-demand, so you can take it at your own pace. You’ll work through the modules chronologically, participate in activities, and complete mandatory exam questions at the end of each module to consolidate your knowledge. If you pass all the exams, you’ll officially be Customer Success Metrics Certified!

How long will the course take to complete?

You can take however long you need to work through the materials, it’s completely flexible. The course consists of 3+ hours of on-demand content, including activities and exam questions.

What happens if I don’t pass the exams?

If you don’t pass the exams the first time around, you’ll be given the option to retake them. If you don’t manage to pass on your second attempt, unfortunately, you won’t receive the certificate. But don’t worry, the journey isn’t over. You’ll have unlimited access to all the course materials for life, perfect for brushing up your knowledge on complex areas and lifelong learning.

How long will I have access to the course content?

You’ll get lifetime access! Explore customer success metrics anytime, anywhere, at your own pace.

How much does the Customer Success Metrics Certified course cost?

$500. With this investment, you’ll have access to 3+ hours of OnDemand course content, templates to put your theory into action, and coursework to consolidate your learning.
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