Transform your customer success skillset with one day of live virtual training.
Transform your customer success skillset with one day of training.
Live virtual training
Group activities
Official certification
After your learning, you’ll be Customer Success Certified accredited by CPD (provided you pass the exams).
What you'll get.
Absorb the most extensive curriculum that'll enhance your knowledge and skill set on customer success. Fact.
Access to invaluable bonus footage and all course content for life - even fresh updates.
Official accredited certification if you pass all the exams that are certain to spice up your professional portfolio.
Access to 20+ templates and frameworks.
Chance to connect and work alongside like-minded CS pros.
A chance to pick your instructor's and fellow peers brains.
What you'll get.
Whether you're new to customer success or have a few years of experience up your sleeve, this course will not only guide you through every single pillar of the customer success function, it’ll equip you with unlimited real-life, tried and tested techniques and case studies.
Customer Success Collective is home to the world's largest CS community, and every course we create is built on the experience, knowledge, and success of the masses.
Expect to learn first-hand from industry heavyweights like LinkedIn, Intercom, Mendix & The Alliance from start to finish.
Is the course accredited?
Yep, it sure is. As well as having the seal of approval of orgs like LinkedIn, Intercom and Askable, Customer Success Core Core is recognized by The CPD Certification Service.
Who’s this course for?
This course is an absolute must for anyone wanting to get their first role in customer success and needs to get to grips with everything there is to know to get started, helping you build the confidence to understand and apply the fundamentals of customer success in your business strategy.
Does this course cover everything I need to know to be a customer success manager?
This course is pretty darn comprehensive... if we do say so ourselves. From customer onboarding through to advocacy, Customer Success Certified: Core covers the A to Z of customer success.
However, as there are so many facets to customer success, it’s very much focused on the essentials.
I’m considering a career change and would like to enter customer success, but I’m not sure if I’ll be out of my depth. Is the course geared towards helping entry-level product marketers, or should I seek an alternative?
Absolutely not, our course caters to customer-facing roles of all levels. Newbies definitely won’t be out of their depth and it’s packed with tons of fresh learnings, templates, case studies, and exercises for people who have prior experience in the customer success field, too.
Will I get certified on the day?
No, but don't worry! To receive full certification, you’ll need to pass all exams in the student dashboard after your training. You’ll be able to complete these at your own pace and you’ll become Customer Success Core Certified!
What happens if I don’t pass the exams?
If you fail the first time around you’ll be given the option to retake the exam. If you fail the second attempt too, unfortunately, it means you won’t get the certificate. However, all’s not lost, you’ll have still learned LOTS and you’ll be given access to the course materials for life - so you can brush up on the bits you slipped up on forevermore.
I noticed course subscribers qualify for a discount for CSC Membership Plans, but what’s included in the membership?
That’s right! Anyone who takes part in the Customer Success: Core program will be eligible for a discount on our membership plans - which include exclusive content, even more templates and frameworks, mentors, OnDemand videos, and more. For more details about what’s included within the subscriptions head here.